CISM EIGHT

Return Policy

Last Updated: June 2026

1. Our return policy

At CISM EIGHT, we want you to love what you wear. If you are not completely satisfied with your purchase, we accept returns under the following conditions.

2. Eligibility for returns

To be eligible for a return, your item must be:

•  Unworn and unwashed

•  Undamaged, with no signs of wear

•  In its original condition with all tags attached

•  Returned within 14 days of the delivery date

Items that do not meet these conditions will not be accepted for return.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, you will receive a full refund of the item’s purchase price, minus the original shipping cost. Shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer unless the item arrived damaged or defective.

Approved refunds will be issued to your original method of payment within 14 business days.

4. Non-returnable items

Certain items may not be eligible for return, including final sale items, limited capsule drop pieces marked as non-returnable, and accessories that have been worn or used. Any exceptions will be clearly noted on the product page at checkout.

5. Damaged or defective items

If you receive an item that is damaged or defective, please contact us within 14 days of delivery. We will work with you to arrange a replacement, exchange, or full refund, including original shipping costs, at no additional cost to you.

6. How to start a return

To begin a return, please contact us at the email address below with your order number and the reason for your return. Once approved, we will provide instructions on how and where to send your item.

Please note: items returned without prior authorization may not be accepted.

7. Contact us

If you have any questions about our return policy, please reach out to us:

CISM EIGHT

Email: CISMEIGHT@GMAIL.COM

Website: CISMEIGHT.COM

Thank you for shopping with CISM EIGHT.

CISM EIGHT

Shipping Policy

Last Updated: June 2026

1. Shipping rates

CISM EIGHT offers the following shipping rates on all orders:

•  Flat rate shipping: $8 on all orders under $100

•  Free shipping: complimentary on all orders over $100

Shipping costs are calculated and displayed at checkout before you complete your purchase.

2. Processing time

All orders are processed within 5–7 business days of being placed. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, such as during a capsule drop, processing may take an additional 2 business days. We will notify you by email if there is a significant delay.

3. Delivery time

Once your order has shipped, delivery typically takes 5-7business days within the continental United States. Delivery times may vary based on your location and the shipping carrier’s schedule.

4. Order tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

5. International shipping

At this time, CISM EIGHT [ships only within the United States.

6. Lost or delayed packages

CISM EIGHT is not responsible for delays caused by the shipping carrier once a package has left our hands. If your tracking shows that your package was delivered but you have not received it, please contact us and we will help you resolve the issue with the carrier.

7. Contact us

If you have any questions about your shipment or this policy, please reach out to us:

CISM EIGHT

Email: CISMEIGHT@GMAIL.COM

Website:CISMEIGHT.COM

Thank you for shopping with CISM EIGHT.